Refund & Cancellation Policy

You may cancel your Iris subscription at any time from the Billing section of your dashboard. Cancellation takes effect at the end of your current billing period — you retain full access to the Service until then.

For usage-based (pay-as-you-go) plans, cancellation stops future billing immediately. Any usage already incurred in the current billing cycle will still be charged at the end of the period.

To cancel via email instead, contact support@iris.dev with the subject line “Cancel Account” and your registered email address. We will confirm cancellation within one business day.

Annual Plans

If you are on an annual plan, you may request a full refund within 14 days of your initial purchase or annual renewal date, provided you have consumed less than 10% of your plan allowance. Refund requests outside this window are evaluated on a case-by-case basis.

Monthly Plans

Monthly subscriptions are non-refundable once the billing period has started. You may cancel at any time to prevent future charges.

Usage-Based Billing

Compute usage (CPU-seconds, memory-hours, snapshot storage, network egress) is metered in real time and is non-refundable once consumed. If you believe you were charged in error due to a platform fault or billing bug, contact us within 30 days and we will investigate and credit your account accordingly.

Free Tier

The free tier carries no charges and is therefore not subject to this refund policy.

The following are not eligible for refunds under any circumstances:

• Compute usage already consumed;
• Snapshot storage fees for snapshots that have already been stored and served;
• Fees associated with accounts suspended for violations of our Terms & Conditions;
• Any promotional or discounted credits applied to the account.

Downgrading from a higher-tier plan to a lower-tier plan takes effect at the start of the next billing cycle. We do not issue pro-rata refunds for the remainder of the current billing period when downgrading. Any unused plan credits expire at the end of the current billing period unless otherwise stated.

To request a refund, email us at support@iris.dev with:

• Your registered email address;
• The invoice number or billing period in question;
• The reason for the refund request.

We will acknowledge your request within 2 business days and provide a decision within 5 business days.

Approved refunds are issued to the original payment method. Processing times depend on your card issuer or bank, but typically appear within 5–10 business days of approval. We will notify you by email once the refund has been issued.

If your original payment method is no longer valid, we will work with you to arrange an alternative refund method.

If you believe a charge is incorrect, please contact us before initiating a chargeback with your bank. Chargebacks incur fees that we may pass on to you if the dispute is found to be without merit. We are committed to resolving billing issues fairly and promptly.

For any refund or cancellation questions: support@iris.dev